ROUTINE
Daily control by calls: the telephone as the oldest and most effective technology, which enables us to maintain relationships with the elderly we care for
Caring for a loved one is challenging, time-consuming and requires presence.
How to enable the elderly to have a safe and carefree life in their own home?
GREAT TECHNOLOGY BREAKTHROUGH
DIGITAL ASSISTANT
The call centar functionality enables various organisations with less digital and technology maturity like nursing homes, and care providers to access an AI-capable call centar and enable their employees and support staff to access it on the go
3 CORE FUNCTIONS AND CAPABILITIES
- Conversational AI (Intuitive Conversations and Questionnaires)
- Voice analysis on semantic and sound level using vocal biomarkers
- Smart hub with call centar function
THOSE FEATURES ENABLE US TO:
- Track Senior's health status more frequently and in more detail
- The correlation of various health data and the development of analytical models and algorithms that can learn from data and predict future outcomes
- The BIG DATA available within the system enables various researchers and technology providers to devise new technology/digital solutions and conduct research which would lead to new methods and treatments.
Our approach uses conversational AI
VOICE BIOMARKERS
Sensor system with AI-driven vocal biomarkers
ENGAGE
Engage the patient with a series of questions aimed at assessing its mental and body health status.
PROVIDE
Provide support for managing daily routines, like ordinary tasks taking medication, exercises etc.
AI and markers
Trained AI seeks markers of common diseases (heart, mental related ones)
semantic analysis
Semantic analysis of the speech would provide additional insights into the habits and health status of the patient.
HOW WE WORK
THE HUMAN SIDE OF TECHNOLOGY
It is essential to maintain contact, people need a human voice and the feeling that someone cares for them. Did you know that people prefer to always be contacted by the same caregiver?
FREEDOM
We also enable people who are unable to be near their parents to know that someone is taking care of them and helping them with their daily challenges
TECHNOLOGY THAT HELPS
By connecting to advanced devices, we enable the prevention of critical situations
OUR ONLY QUESTION
Our only question is: why hasn't anyone done this for the benefit of us and our neighbors?
FREQUENT QUESTIONS
WHAT SERVICES WE PROVIDE
SeniorSOS.help provides monitoring and personal care services. Our home care services are designed to provide assistance with those activities that seniors need assistance with so that they can remain at home safely and with dignity. Our home care services may include fall prevention, medication and fluid reminders, light housekeeping, nursing or assistance with bathing and errands.
WHAT IS YOUR GOAL?
Our goal is to create a well-known line of communication that citizens will be able to refer to if they need food or any necessities via delivery. The emphasis is on daily care and communication. It has been proven that mental health in the elderly is directly related to regular communication with close or familiar people.
WHO IS THIS FOR?
Elderly people (people over 65) and people with disabilities in the Republic of Croatia are our main concern. It should be emphasized that these services can be used by all persons, regardless of age. For many families, home care services provide a beneficial choice - a safe and affordable solution that supports the family while allowing your loved ones to remain in the comfort of their own homes and communities.
Home care provides compassion and assistance to seniors who need assistance with daily activities. Levels of care vary depending on need and can range from weekly meal prep to incontinence help.
Home care providers understand the nuances of senior care, so they can be attentive and proactive in determining the appropriate care needed for each senior.
COLLABORATION
OUR MAIN PARTNER GELD DATA Ltd. FROM Croatia collaborates with many institutes and firms all across the european union. The importance of this project easily crosses borders and we successfully find partners for serious and long-term collaboration. We are proud to briefly present some of them here.
CROATIAN BLIND UNION
The Association of the Blind allowed us to conduct a focus group on their association members. We performed our service for free on some of their members. The focus group dealt with the needs and assessments of members who used our SeniorSOS service
Croatian Association of Call Centers
HCCU believes that the project fulfills social values and they are helping our project with call center technologies and manpower needed for a project of this scale and importance.
INSTITUTE FOR MIGRATION AND NATIONALITIES
Professional works of Ph.D. Sonja Podgorelec provided us with a theoretical setting in the field of sociological (social-gerontological) aspects of the aging population of Croatia
Comminus
A company that has 30 IT experts at the level of processing and data processing, which are the most important technical aspects of this project.
TELSMART
A call center solution that is extremely adapted for the work of people who are not technically savvy and has a special opportunity to educate people who are on duty with the possibility of mentoring during telephone conversations
20 YEARS OF EXPERIENCE
ABOUT US
ANGELS CONTACT CENTER Ltd. as a company, we have a unique experience that combines several areas
TECHNOLOGY
We apply modern technology to gain an advantage in your business. We are also the winners of EU funding for the same.
SOCIAL SENSITIVITY
We are advocates of the fight between the 'small' and the 'big', as evidenced by the franak.hr project. Take a look at the site and judge for yourself. We also employ disabled people both in this project and outside of this project.
GREAT EXPERIENCE
Over 20 years of experience in various projects. Developed customer support that covers all times of the day and year. There is no bad weather for us and we follow the old saying: there is no bad weather, only bad clothes.
EXPERTS IN VARIOUS AREAS
We have experts in the field of customer analysis, marketing and social research, we cooperate with psychologists, marketing and PR experts and a number of other relevant fields.
Tomislav Dominić
SERVICE DEVELOPMENT, EXECUTIVE DIRECTOR
The idea for this project came from a personal experience when my father had a stroke last year. He lives alone. Fortunately, I was just at his place for lunch. I'll never forget the sound of the thump when he fell in the other room. His hand got stuck between the chair and the table and that's how I found him. Before I saw him, I teased him and said, 'hey, what's going on there, haven't you had a little too much to drink?'
What haunted me later was the realization of what would have happened if I had only come tomorrow? Or the day after tomorrow? If I hadn't been there and called 911, my father might not be alive today.
Andrej Steven Horvat
FOUNDER, DIRECTOR
As with Tomislav, I have personal reasons why I support this service. My aunt fell on the balcony of her own house 2 years ago. On that occasion, she broke her arm, which got stuck in the fence. She was stuck all night while it was raining. In the morning, neighbors noticed her and firefighters responded quickly. Surprisingly, she didn't even have a cold!
But sometimes we still need to understand the messages that are sent to us in this way. We must be prepared in advance for crisis situations. Prevention is the best way to fight accidents.
Address
Selska 90A, Zagreb
Phone
number
+38515001019
Email
info@seniorSOS.help
24/7 Kontakt centar
+385800610610
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READ MORE ABOUT THE TERMS OF BUSINESS
DOCUMENTATION
All documents about the seniorSOS.help service, in one place:
GDPR
Na Vaš ćemo Vas zahtjev izvijestiti o tome obrađuju li se osobni podaci o Vama i koji su to podaci...
Kolačići
Da bismo poboljšali Vaše korisničko iskustvo prilikom pregledavanja stranica, te kako bi ona radila ispravno...
Politika privatnosti
Politika zaštite osobnih podataka GELD DATA d.o.o. (dalje u tekstu servis.HELP)...
Opći uvjeti poslovanja
Ovim Općim uvjetima poslovanja (dalje u tekstu: Opći uvjeti) uređuju se odnosi...
© 2021 GELD DATA d.o.o. OIB: 20406323095 Selska 90A, Zagreb
Partner: Angels Kontakt Centar d.o.o. OIB 20406323095 Resselova 4, Zagreb
All Rights Reserved. | Projekt je sufinancirala Europska unija